Brian Evans

4842 s Forrestville Avenue

Chicago, Illinois, 60615

7735625318

be2funky@yahoo.com

 

Career Objective

To obtain a challenging managerial position in a thriving telecommunications company.

 

Work Experience

NextGen Global (Peerless Network), Chicago, IL

LNP Specialist, Apr 2016 – Present

·             Reviews, validates and creates manual LSR's for internal customers and carriers for the purpose of porting DID business lines away from Peerless Network.

o        Applies FOC dates to all confirmed Port Out orders within the Peerless portal (Animate).

§           Completes all daily incomplete ports for one of the larger internal customers (Vonage).

 

Apex (Walgreens Telecom) , Chicago, IL

Telephony Provisioner(Feb 2014 - Aug 2015), Feb 2015 – Aug 2016

·             Oversaw project to migrate older AT&T DS1 circuits to DS3's for the purpose of adding SIP service to store main lines & fax lines

o        Handled project to Decommission circuits and phone lines (Private lines) at stores relative to ongoing cost savings.

§           Tasked with comprising weekly loss of line report to relect all lines ported away from the Host Carrier (MetTel) and relative cost savings attributed to the ports as well via Excel spreadsheet.

 

AT&T Global Services , Arlington Heights, IL

Customer Operations Specialis, Oct 2006 – Jan 2014

·             Daily interaction with various LEC Carriers (AT&T, Verizon, Qwest & Windstream) via phone and e-mail relative to footprint location.

o        Monitored data on a daily basis for Waste Management & United Airlines account via tier 1.5 data support help desk

§           Open, dispatch, maintain status and ensure that MAC and repair orders are completed withing the time frames specified in SLA.

§                Perform adds, moves, and changes pertaining to the Avaya VoIP Enterprise System

§                      Administer existing Unified Communications infrastructure and perform maintenance as required

·             Diagnose and repair system issues and work closely with vendor support

 

RCN Corporation, Chicago, IL

Provisioner/Dispatcher/Quality Assurance Coordinator & Customer Service Team Lead/Supervisor, Jan 2000 – Dec 2005

·             Handled all coaching and escalated calls for my specific team members.

o        Received inbound calls from field service technicians for new installs & trouble calls, provisioned all equipment to pertinent accounts, including Voip phone service.

§           Point person for all business and cost analysis, delinquency notices & collection retrival on a monthly basis for more than 27+ MDU buildings with bulk service of ours.

§                Worked in unison with the Sales Representatives to provide/ensure all subscribers & buildings were receiving the properly allocated services.

§                      Provisioned specified Lata, COS and other various services on to new customer lines at the time of cut via an internal queue.

 

Education

Robert T. Lindblom Technical Academy, Chicago, IL

 

Harold Washington College, Chicago, IL

Completed coursework towards General Studies, Aug 1991

 

Morris Brown College, Atlanta, GA

Completed coursework towards Dual Degree Engineering , May 1993

 

Additional Skills

·             Certified CAS Specialist, A/R and A/P experience, excellent communication skills and human relations skills, proficient in basic office equipment, high aptitude for numbers, very detail oriented.

·             AS/400 backup, Lotus Notes, Focal Point, Microsoft Office, Lotus 123, Excel, NetscapeCommunicator, Mocrosoft Outlook, Microsoft Windows 98, CSG billing systems, Nortel billing systems, Avaya Telecom systems, Telnet, Sonus, Animate, Voip tele troubleshooting, G6 provisioning and numerous Carrier portals